Frequently Asked Questions

Everything you need to know about shopping with The Andover Shop.

What is the standard shipping timeframe for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-tailored garments are final sale.

Do you offer international shipping?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at the time of checkout.

How do I ensure I am ordering the correct size?

We provide a detailed size guide on each product page. If you are between sizes or need specific measurements for our tailored clothing, please contact our customer service team for expert advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I have my items tailored or altered?

We offer professional tailoring services for in-store purchases. For online orders, we recommend visiting a local master tailor to ensure the perfect fit for your specific body type.